Returns & Exchanges
At Chilewich, we take pride in the design and quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid UPS shipping label provided via email.
Pack Your Items
Securely pack the unused products in their original Chilewich packaging to ensure they are protected during transit.
Ship and Refund
Drop off your package at any authorized UPS location; your refund will be processed to the original payment method within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing