Frequently Asked Questions
Everything you need to know about our premium textiles and home essentials.
How do I clean and maintain my Chilewich placemats?
Most of our woven placemats can be cleaned simply with a damp cloth, water, and mild soap. For stubborn stains, scrub with a soft-bristle brush. Avoid using a dishwasher or washing machine.
What is the standard shipping timeframe for domestic orders?
Orders typically process within 2-3 business days. Standard shipping usually takes 5-7 business days depending on your location within the United States.
What is your return policy for home decor items?
We accept returns of unused, unwashed items in their original packaging within 30 days of purchase. Please note that shipping fees are non-refundable.
Are Chilewich products suitable for outdoor use?
Yes, our woven textiles are made with durable vinyl yarns that are resistant to mold, mildew, and chlorine, making them ideal for both indoor and outdoor dining environments.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping rates and delivery times vary by country and are calculated at checkout.
Are your products eco-friendly and safe?
Yes, our products are made in the USA and are Greenguard certified. We utilize phthalate-free materials and incorporate renewable vegetable content into our yarns.